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How do I manage my subscription?

Subscriptions may be managed in your iTunes account. For a step by step guide please follow this link: https://support.apple.com/en-us/ht202039

How do I cancel my subscription?

To unsubscribe, simply cancel the subscription through your iTunes account. A step by step guides is available here: https://support.apple.com/en-us/ht202039

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen plan.

How does the free trial work?

You can test the Premium features for 3 days when you subscribe to a weekly plan. The subscription will automatically start at the end of the free trial if you don’t cancel it.

How do I cancel my free trial?

You may cancel the free trial at anytime. For a step by step guide, please follow this link: https://support.apple.com/en-us/ht202039. Obviously, you will not be charged at the end of the 3-day free trial if you cancel it.


How do I import my tracks?

To import music on the app, you must manage them with iTunes. Then your music will be automatically synchronized on Equalizer+. You’ll find them by pressing the ‘Music’ button.

What music sources can I use with Equalizer+?

Equalizer+ is a music player that enables you to use your own songs located in your device. That means you cannot use it along with another music player (like Spotify, Soundcloud, Google Music Player etc.), online radio (like Pandora, Rhapsody etc.) or video channel like YouTube.


How do I save my equalizer settings?

Once you managed your equalizer the way you like, press the Floppy Disk button and then enter the name of your personal presets. Eventually, you’ll find them at the very end of the presets list.

How to delete a song of my library?

You can’t do it directly from Equalizer+. You should delete your music directly from iTunes, all the changes will be synchronized on the app.

My songs are greyed and I can’t play them. Why?

If your songs are greyed, it means Equalizer+ can’t read them for several reasons. In most of the cases, it is due to iTunes Match or iCloud: in this case, please follow these instructions.

- For iOS 7 and former versions:

Please, go back to your native player, next to the track press the button: your track will be automatically downloaded on your device.

- For iOS 8:

Please, go back to your native player, next to the track press the button and choose ‘make available offline’. Then go back to Equalizer+, your songs will be available.

Concerning the streaming service Apple Music, please note that, even though you can make songs available offline, they cannot work with Equalizer+.


Can I change the language of the app?

Equalizer+ is only available in French and English for now.

What is the difference between Equalizer+ with its additional features and Equalizer+ Pro?

Equalizer+ Pro contains all the features from scratch, whereas the freemium version is free at first, but you need to purchase the additional effects.

What are the additional effects available in the full version?

- The Fade option ensures you both smooth transitions and a continuous stream of music, enabling you to manage the duration between each songs.

- The Bass Boost gives another dimension to your songs by enhancing the basses of your track.

- In the Visualizer view, you can choose a spectrum shape and watch it move while you’re listening to your music.

How to increase the Bass Boost’s intensity?

To increase the Bass Boost’s intensity, go on the Settings > Bass Boost > Move the cursor along the line to adjust the intensity.


How do I use this with my Bluetooth speakers / headphones?

To use the app via Bluetooth, connect your speakers / headphones to your device and then open Equalizer+: it’s done!


Why can’t I hear any difference in the sound?

Actually, the perception of the effects depends on your device because different devices haven’t the same specific features and the same audio output. The usage of headphones or speakers amplifies the effects.

Also, other apps may interfere with Equalizer+. Please shut down all the other apps running in background that may interfere with Equalizer+. Eventually, it will be working.

Please note that a few native players do have inherent features, such as their own equalizer, that prevent Equalizer+ from working. However, most of the time you can deactivate these features manually through the player’s settings .

How do I restore my paid version of Equalizer+ in my new / additional device?

If you want to restore your in-app purchases on a new / additional device connected to the same App Store account than the one used for your first purchase, please go to Settings > ‘Restore Purchases’. You’ll recover the full version of the app.


If you have more questions or suggestions, please click on the link below to contact our Customer Support. We will do our best to help you :)

Equalizer+ support Team: support@equalizerpl.us